Hack and Craft used our unique four phase agile methodology
(Discovery, Development, Roll Out and Continuous Delivery), allowing
incremental refinements based on stakeholder and real-world
At the start of the project we formed a cross departmental
Innovation team comprising key stakeholders, including Customer
Service and web search experts who understood the types of queries
end-users make. The Innovation team took part through each stage of
the development process, playing a key role in steering the solution
to best market fit.
The Discovery phase included an initial workshop to identify the
core user stories, pain points, integrations and data sources that
The Development phase comprised a series of iterative sprints, where
we rebuilt the product data in a new graph database and provided a
layer of search APIs on top. At the end of each sprint Hack and
Craft deployed a working version of the tool. This allowed the
Innovation team to test, experiment and provide feedback.
During the Roll Out phase we refined the tool to best market fit by
conducting Alpha testing and feedback sessions with end users.
In Continuous Delivery Hack and Craft provides a managed service and
supports the tool long-term. We also engage with RS Components
product owners in monthly steering groups.