We use a variety of techniques to map the core processes of our client organisations.
Mapping business processes and customer journeys
This process creates consensus on opportunities to minimise waste, reduce lead times, increase productivity and improve quality.
Identifying opportunities to optimise and disrupt
Further analysis takes place in interviews, small groups and through data analysis and market research. The goal is to quantify the business impact of the opportunities and to understand the feasibility of technology-based solutions. We aim to formulate a concrete measurable business case that justifies an investment.
A catalyst for change
The Discovery phase concludes with the submission of a detailed report including process/journey maps, technology and market analysis, KPIs to measure business impact, and a series of recommendations. H&C’s discovery phases have been the catalyst for some of the most disruptive initiatives in modern industry.